Privacy Policy

4. INFORMATION COLLECTED

4.1. We collect Personal Information either because (i) it is required to be able to promote, offer or supply our Services to you; or (ii) to improve our Services. A full list of why we process your information can be found below under “How we use your information”. You are under no obligation to provide Personal Information to us. However, much of the Personal Information we request is essential for the provision and quality of our Services (for example, enabling you to buy tickets on our App). We may not be able to provide you with our Services if you choose to withhold requested information.

4.2. When you navigate through the mobile application which is managed by us, we collect browser and cookie information. In addition, we may also collect your IP address and technical information relating to the device you are accessing our mobile application from.

4.3. During the registration process and when you subsequently use your account, you are requested to submit specific Personal Information including, but not limited to:

4.3.1. Your first and last name;

4.3.2. Date of birth;

4.3.3. Credit card or other payment data;

4.3.4. Identity number;

4.3.5. Source of Income;

4.3.6. Home or another physical address;

4.3.7. E-mail address; and

4.3.8. Phone/mobile number or other contact data.

4.3.9. Face Data (“Selfie”)

4.4. In addition to the above, you will be asked to create a unique username and password combination for your account. This information is required to enable easy access to our services.

4.5. Once you have created an account and have become a registered customer, additional information is processed on an on-going basis to ensure that our services are offered to you in the best possible manner. You must use your unique username and password to access your account.

4.6. When you are logged into your account, we may collect:

4.6.1. a record of all internet communications and details of your visits to our mobile application;

4.6.2. technical information relating to the device, such as the device identifier, and application version you use to access our mobile application;

4.6.3. details of transactions you carry out through the mobile application, such as payments, withdrawals and engagement in promotional activity;

4.6.4. communications with us or our employees which includes calls, emails, and messages sent through to S FOUNDATION;

4.6.5. information regarding your location, including IP address.

4.7. In certain instances, we may also request that you send us additional information to verify your identity. This may include:

4.7.1. copies of photographic identification documents;

4.7.2. proof of address; and

4.7.3. source of funds for your account.

4.7.4. Your documents are always stored and treated in a secure manner.

4.8. In some limited instances, we may conduct open-source checks which involves the access of public records and publicly available information about you including news articles, social media accounts, forums posts and official records such as the electoral roll.

4.9. To ensure your safety and that of the Company, we use services provided by third parties to help  us decide whether to accept transactions from you by assessing your method of payment and the devices you use to visit our mobile application. These third-party services check whether the device or method of payment has been utilised for fraudulent or abusive transactions in the past such as reported instances of identity theft, promotion abuse, or credit card fraud.