• Bundle Deals
    1. We may from time to time offer bundle deals for sale under the Bundle Deals tab on the Website (“Bundle Deals“). Each Bundle Deal will consist of two or more products that either we or you (as provided on the Website) have combined together in a single bundle.
    2. Any saving or discount resulting from purchasing a Bundle Deal instead of its component products separately may be applied to any of the component products individually in our sole discretion. The actual purchase price (after applying any applicable saving or discount) of each component product will be communicated to you upon checkout and reflected in your order history. This is relevant to the amount that would be refunded to you, if you were to return any product in a Bundle Deal for a refund, in accordance with our Returns Policy.
    3. A Bundle Deal should be distinguished from a pre-packed bundle compiled by our supplier and supplied to us as a single unit (“Pre-packed Bundles“). Any saving or discount in respect of a Pre-packed Bundle will be applied only to the total bundle price and not to the prices of the individual component products. Please refer to our Returns Policy for information about returning a Pre-packed Bundle.
    4. Online Course Codes
      1. An “Online Course” is a form of distance learning which allows you to develop your skills and knowledge on a certain topic, via the internet. In order to complete an online course, you need to have your own email account and access to the internet. You do not need to attend classes or visit an education campus. On completion, you will typically receive a digital certificate. Some online courses may require you to complete an assessment (also done online) to complete the course. Online Courses are accessible by means of an Online Course Code.
      2. An “Online Course Code” is a unique digital code that can be redeemed on the respective websites of certain Online Course providers. Upon redeeming the Online Course Code on the website of such Online Course providers, you will either be enrolled for the particular course automatically, or you will be given credit on the Online Course provider’s website which will enable you to enrol for the particular course you have purchased. Your access to any Online Course Code purchased by you from us will be granted via the unique digital code that will be sent to you by email, to the email address we have on file.
      3. IMPORTANT – Limitations relating to Online Course Codes
        1. You will not be able to use Online Course Codes and / or access Online Courses through the Shopie website. You will have to utilise the Online Course Code and Online Course through the relevant Online Course provider’s website.
        2. You will need to be connected to the internet when you use an Online Course Code and / or access the Online Course. Subsequent usage and access thereof will be subject to the specific Online Course provider’s website usage restrictions.
      4. Ordering Online Course Codes: when ordering Online Course Codes from us, you will be ordering the right to access an Online Course from the relevant Online Course provider, on their website. Consequently, if Shopie accepts your order, delivery will take place electronically via the internet as described below:
        1. Where Shopie accepts your order, upon receipt of confirmation of payment, we will obtain your Online Course Code to the relevant Online Course and deliver it to you via the email we have on file. For information on speed of delivery please refer to clause 12.4.1 above. PLEASE TAKE NOTE OF THE FOLLOWING RESTRICTIONS:
          1. So as to reduce the risk of fraud, Online Course providers limit the number of times any Online Course Code can be applied to one application and you acknowledge that usage of the Online Course Code may become blocked after your first use so as to prevent fraud;
          2. Access to the Online Course may be denied if you have completed the Online Course, or Shopie has removed it pursuant to your having ‘returned’ the Online Course (if possible in accordance with Shopie Returns Policy pertaining to Online Course Codes from time to time);
          3. Shopie does not guarantee that Online Course providers will make their Online Courses available for download and use indefinitely and Shopie accepts no responsibility or liability to you or any other person if, upon your utilising the Online Course Code, the relevant Online Course is no longer available, provided that, if you discover and report such a problem within 6 months of your receipt of the Online Course Code, you will be entitled to a full refund of the purchase price paid therefor.
        2. We do not charge any delivery fees for electronic delivery of the relevant Online Course Code, however, you may incur costs (eg internet service provider fees) associated with accessing and using the Online Course, and we will not under any circumstances be liable for any such costs incurred by you.
        3. Practical issues to note in utilising the Online Course Code:
          1. The Online Course Code is your unique code as allocated by the Online Course provider for a particular Online Course.
          2. By utilising the Online Course Code on the relevant Online Service provider’s website you may be required to sign up and register on an Online Course provider website, which you acknowledge is in no way affiliated, associated with or linked to Shopie.
          3. If you have any problems relating to the usage of your Online Course Code, please report same to us here so that we can assist you in resolving the problem.
      5. Return of Online Course Codes: please refer to our Returns Policy.
      6. Illegal use of Online Course Codes:
        1. By purchasing any Online Course Code and/or accessing any Online Courses you acknowledge and agree that the provisions of 12.6.1-12.6.3 are applicable to the usage and access thereof.
        2. You hereby acknowledge and agree to these Terms and Conditions and undertake that you shall not do nor try to do any of the Illegal Activities. You hereby indemnify Shopie from any and all loss, damage, or expense it may suffer or from claims which may be made by third parties against Shopie which arise from or in relation to your having participated in any Illegal Activities in relation to any Online Course Code sold by Shopie.
      7. For more information and assistance, please refer to our Help Centre: Product and Stock, which are incorporated by reference.
    5. Third Party Sellers
      1. Shopie will indicate on relevant product pages and checkout pages when Goods are for sale by a Third Party Seller. In such cases Shopie only provides the platform to facilitate transactions between Third Party Sellers and Shopie customers. Shopie is neither the buyer nor the seller of these Goods unless otherwise specified.
      2. The Sale formed on acceptance of your order (in accordance with clause 5.2) for Goods that are for sale by a Third Party Seller is therefore solely between the registered user and such Third Party Seller. Shopie is not a party to that sale.
      3. The Third Party Seller is solely responsible for fulfilment of delivery of the Goods. The Third Party Seller is also responsible to provide an invoice to the registered user if required.
      4. Not all Third Party Sellers are registered VAT (Value-Added Tax) vendors. Only Third Party Sellers who are registered VAT vendors may charge VAT on Goods sold and issue a tax invoice in respect thereof. If a Third Party Seller is not a registered VAT Vendor, it may not charge VAT on Goods sold and will not be in a position to issue a tax invoice in respect thereof.
      5. Because Shopie wants the registered user to have a safe and consistent experience, Shopie will handle any returns under the CPA or the Electronic Communications and Transactions Act 2002 (“ECT Act”), by the registered user arising out of or in connection with the Sale between a registered user and a Third Party Seller on behalf of the Third Party Seller according to Shopie own Returns Policy. Should such claim escalate into being a dispute, although Shopie is entitled to become involved in an attempt to resolve it, Shopie is not obliged to do so and any disputes must be resolved between you and the relevant Third Party Seller alone.
    6. Privacy policy
      1. We respect your privacy and will take all reasonable measures to protect it, as more fully detailed in our Privacy Policy, which is incorporated by reference.
    7. Changes to these Terms and Conditions
      1. Shopie may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Website.
      2. Any such change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes.
    8. Electronic communications
      1. When you visit the Website or send emails to us, you consent to receiving communications from us or any of our divisions, affiliates or partners electronically in accordance with our privacy policy as set out in clause 15 above.
    9. Ownership and copyright
      1. The contents of the Website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website (“Website Content”) are protected by law, including but not limited to copyright and trade mark law. The Website Content is the property of Shopie, its advertisers and/or sponsors and/or is licensed to Shopie.
      2. You will not acquire any right, title or interest in or to the Website or the Website Content.
      3. Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law. To obtain permissions for the commercial use of any Website Content contact us via our Help Centre.
      4. Where any of the Website Content has been licensed to Shopie or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.
    10. Disclaimer
      1. The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.
      2. Whilst Shopie takes reasonable measures to ensure that the content of the Website is accurate and complete, Shopie makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website. If any such representations or warranties are made by Shopie representatives, Shopie shall not be bound thereby.
      3. Shopie disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law.
      4. Although Goods sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.
      5. Any views or statements made or expressed on the Website are not necessarily the views of Shopie, its directors, employees and/or agents.
      6. In addition to the disclaimers contained elsewhere in these Terms and Conditions, Shopie also makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of Shopie, its employees, agents or authorised representatives. Shopie thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the Website.
    11. Linking to third party websites
      1. This Website may contain links or references to other websites (“Third Party Websites”) which are outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and Shopie is not responsible for the practices and/or privacy policies of those Third Party Websites or the “cookies” that those sites may use.
      2. Notwithstanding the fact that the Website may refer to or provide links to Third Party Websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.
    12. Limitation of liability
      1. Shopie cannot be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or wilful misconduct of Shopie, its employees, agents or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors by way of our Help Centre.
    13. Availability and termination
      1. We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and are entitled to discontinue providing the Website or any part thereof with or without notice to you.
      2. Shopie may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that Shopie will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than for processing any orders made by you prior to such time, to the extent possible.
      3. If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Goods, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to the Website without any prejudice to any claims for damages or otherwise that we may have against you.
      4. Shopie is entitled, for purposes of preventing suspected fraud and/or where it suspects that you are abusing the Website and/or have created multiple user profiles to take advantage of a promotion or Coupon intended by Shopie to be used once-off by you, to blacklist you on its database (including suspending or terminating your access to the Website), refuse to accept or process payment on any order, and/or to cancel any order concluded between you and Shopie, in whole or in part, on notice to you. Shopie shall only be liable to refund monies already paid by you (see Shopie Returns Policy in this regard), and accepts no other liability which may arise as a result of such blacklisting and/or refusal to process any order.
      5. At any time, you can choose to stop using the Website, with or without notice to Shopie.
    14. Governing law and jurisdiction 
      1. These Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.
      2. In the event of any dispute arising between you and Shopie for the Sale of goods, you agree that the Sale occurs in the Gauteng and you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa (Gauteng, Pretoria) notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.
      3. Nothing in this clause 23 or the Terms and Conditions limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.
    15. Notices
      1. Shopie hereby selects 221 Breslau St, Magalieskruin, Pretoria, 0150,  as its address for the service of all formal notices and legal processes in connection with these Terms and Conditions (“legal address”). Shopie may change this address from time to time by updating these Terms and Conditions.
      2. You hereby select the delivery address specified with your order as your legal address, but you may change it to any other physical address  by giving Shopie not less than 7 days’ notice in writing.
      3. Notices must be sent either by hand, prepaid registered post, telefax or email and must be in English. All notices sent –
        1. by hand will be deemed to have been received on the date of delivery;
        2. by prepaid registered post, will be deemed to have been received 10 days after the date of posting;
        3. by telefax before 16h30 on a business day will be deemed to have been received, on the date of successful transmission of the telefax. All telefaxes sent after 16h30 or on a day which is not a business day will be deemed to have been received on the following business day; and
        4. by email will be deemed to have been on the date indicated in the “Read Receipt” notification. ALL EMAIL COMMUNICATIONS BETWEEN YOU AND US MUST MAKE USE OF THE “READ RECEIPT” FUNCTION to serve as proof that an email has been received.
    16. Complaints 
      1. If you have a complaint about the goods or services provided by us or require information regarding our internal complaints-handling process, please get in touch with us via our Help Centre on the Website or you can contact our call centre on 066 205 7144.
      2. If we are unable to resolve your complaint to your satisfaction or we cannot resolve your complaint within 15 (fifteen) business days of you having notified us of it, you can approach the Consumer Goods and Services Ombud (“CGSO”) to assist in resolving the complaint. The CGSO’s contact details are:  Website: http://www.cgso.org.za/ Sharecall: 0860 000 272 Email: complaints@cgso.org.za
    17. Information
      1. For the purposes of the ECT Act, Shopie information is as follows, which should be read in conjunction with its product descriptions and other terms and conditions contained on the Website:
        1. Full name: Shopieonlinestore (Pty) Ltd, a private company registered in South Africa with registration number 2017/402980/07
        2. Main business: Online retailer
        3. Physical address for receipt of legal service (also postal and street address): 221 Breslau St, Magalieskruin, Pretoria, 0150  (marked for attention: CEO and Legal)
        4. Office bearers: Arno Bedford
        5. Phone number: +27 66 205 7144
        6. Email address: info@shopie.co.za
        7. PAIA: The manual published in terms of section 51 of the Promotion of Access to Information Act 2000 may be downloaded from here.
          Third Party Sellers’ information is available in the relevant Product listing and/or via the customer support centre contactable via our Help Centre.
        8. Intellectual property complaints: If you have a complaint/allegation of intellectual property infringement, please send your complaint/allegation to complaints@shopie.co.za and include the following key information: the specific URLs on the platform that relate to your complaint/allegation; and actual copies of the South African/CIPC-issued certification that you are relying on (i.e. in order to objectively confirm the intellectual property rights claimed in South Africa and then pass the same on to the affected suppliers/sellers accordingly). Subject to the aforesaid, and subject to the fluidly reactive nature of the platform and its related functionality limitations, we confirm that we’ll be able to investigate those identified URLs and then respond to your complaint/allegation in good faith as soon as possible.
    18. General
      1. Shopie may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its contents subject to us processing any orders then already made by you.
        1. You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.
        2. Any failure on the part of you or Shopie to enforce any right in terms hereof shall not constitute a waiver of that right.
        3. If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.
        4. No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.
        5. No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.
        6. These Terms and Conditions contain the whole agreement between you and Shopie and no other warranty or undertaking is valid, unless contained in this document between the parties.